Frequently asked questions to help you buy a voucher, a gift box or an item - EXCELLENCE GROUP
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version to be delivered to your home, available at EXCELLENCE GROUP.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home. The boxes are valid in our EXCELLENCE GROUP establishments.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can choose to send the gift check directly to the beneficiary without indicating the amount. Simply check the 'Hide the amount' option when placing your order on our EXCELLENCE GROUP website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your online order. Digital delivery is immediate, while the gift pouch version is sent to your home. Enjoy the EXCELLENCE GROUP experience.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes, to delight your loved ones with unique experiences at EXCELLENCE GROUP.
How do I create a group fund and invite people?
To create a kitty and offer an EXCELLENCE GROUP gift box, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift sets offered by EXCELLENCE GROUP. You can choose from the available options, such as the 100€ check or specific gift sets like the Gourmet Getaway or the Romantic Getaway.
How can I log in to my account?
To access your EXCELLENCE GROUP account, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at EXCELLENCE GROUP.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones as you wish, at EXCELLENCE GROUP.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item. You can also empty your entire cart using the dedicated option on our EXCELLENCE GROUP website.
How do I purchase or give a gift box?
To offer an EXCELLENCE GROUP gift box, choose your preferred box, customize it with a message, and complete your order online. You will immediately receive a digital gift box, and a gift pouch version can be sent to your home.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a 100€ gift voucher valid at Excellence Group establishments, allowing the recipient to freely choose their experience among our hotels, spas, and restaurants. The voucher can be used in a single transaction, offering great flexibility to enjoy our services. This option is available at Excellence Group.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the specific conditions of each box. At EXCELLENCE GROUP, you benefit from an immediate sending of your gift box in digital format and a gift pouch version at your home.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours at EXCELLENCE GROUP.
Is the gift box customer service reachable by phone?
The customer service of EXCELLENCE GROUP is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also visit our website for additional information about your gift boxes.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at EXCELLENCE GROUP to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Our opening hours are Monday to Friday from 9 AM to 6 PM, at our EXCELLENCE GROUP establishment.
Is there a dedicated customer service for gift boxes?
The customer service team at EXCELLENCE GROUP is at your disposal for any questions regarding your gift box. You will find all the necessary information to use your box and enjoy your experience at our establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your EXCELLENCE GROUP gift box. You will find information about booking, validity, and the services included in our gift boxes.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the Romantic Getaway or the Visit Clervaux Getaway. Check the details of your gift box to confirm this service at EXCELLENCE GROUP.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an EXCELLENCE GROUP gift box has access to the same services as other customers, according to the specific conditions of each box and establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find information about the hotel stay, meals, spa treatments, and other services depending on the box chosen, at EXCELLENCE GROUP.
Is parking included in my gift box?
Parking is not included in the gift boxes offered by EXCELLENCE GROUP. For your convenience, we recommend checking the availability of parking spaces near our establishment.
Is breakfast included in my gift box?
Breakfast is included in several of our gift boxes, such as the Gourmet Getaway or the Romantic Getaway. To check the services included in your gift box, consult the offer details at EXCELLENCE GROUP.
Is special attention given to the recipient of a gift box?
Recipients of EXCELLENCE GROUP gift boxes enjoy special attention, including services such as spa treatments or gourmet dinners, depending on the chosen box.
Is a welcome drink included in my gift box?
The EXCELLENCE GROUP gift boxes include a welcome drink during your stay.
Should we bring towels to the Spa?
The towels are provided by the EXCELLENCE GROUP establishment during your spa visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. At EXCELLENCE GROUP, you benefit from advantageous rates and secure payment directly to the establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The boxes are sent immediately after purchase, and the lucky recipient can book their dates at the EXCELLENCE GROUP establishment.
Do you offer preferential rates for bulk purchases?
Sliding scale rates apply for large quantity purchases, with a customized quote based on the ordered volume at EXCELLENCE GROUP.
Do you offer an advantageous and personalized solution for works councils (CSE)?
EXCELLENCE GROUP offers custom solutions for employee committees, with preferential rates and customization options, for gift boxes tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of EXCELLENCE GROUP.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account after using your gift box. This option is available to all beneficiaries at EXCELLENCE GROUP.
How can I contact the store?
Our opening hours and contact details are available on the contact page of our website. You will also find an online form there for any questions regarding our EXCELLENCE GROUP gift boxes.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen services. For the restaurant, smart casual attire is generally recommended, while casual wear is acceptable for the spa and hotel. This information is valid for our establishment EXCELLENCE GROUP.
From what age can I get a treatment?
The minimum age to receive a treatment at EXCELLENCE GROUP is generally from the 4th month of pregnancy for the Future Maman ritual, but it may vary depending on the services. Treatments are available from a certain age, particularly for adults and expectant mothers, with experiences such as the duo treatment at SPA Cinq Mondes or the Future Maman ritual.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. You can choose the dates that suit you directly with the EXCELLENCE GROUP establishment.
How can one access the hotel from the airport?
To reach the EXCELLENCE GROUP hotel from the airport, you can choose to take a taxi or rent a car. The establishment is located in the heart of the Luxembourg Ardennes, in Clervaux, a destination between nature and culture.
Is the establishment accessible to people with reduced mobility?
The accessibility of our EXCELLENCE GROUP establishment for people with reduced mobility depends on the specific infrastructure of the hotel. To fully enjoy your stay, we recommend checking the available facilities when making your reservation.
Are pets allowed in the establishment?
The establishment EXCELLENCE GROUP accepts pets, subject to specific conditions that may vary depending on the chosen services.
Where can I find the menus?
The menus of the partner restaurants are available on the EXCELLENCE GROUP establishment's website, where you can also find the details of the services included in each gift box.
What are the hours of operation?
The opening hours of EXCELLENCE GROUP vary depending on the services. For your gourmet getaway or wellness stay, you can fully enjoy the offered amenities, such as access to the spa or meals at the restaurant, according to the hours indicated during your reservation.
Is there parking available near the establishment?
The availability of parking near the EXCELLENCE GROUP facility depends on the local infrastructure. Clervaux, located in the heart of the Luxembourg Ardennes, generally offers parking solutions suitable for visitors.
What are the delivery methods for gift boxes/vouchers?
EXCELLENCE GROUP gift boxes are delivered immediately by email in digital format, with a gift envelope version sent to your home if you wish. You benefit from the best price by purchasing directly from our official store, with secure payment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version delivered to your home. Enjoy sending your EXCELLENCE GROUP gift box.
In addition to gift boxes, is it possible to order or have items delivered?
At EXCELLENCE GROUP, we offer only gift boxes for our hotels, spas, and restaurants. These boxes include stays, treatments, or meals, and can be customized to your liking. You can choose between immediate digital delivery or a gift pouch version delivered to your home.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer a unique experience to your loved ones at EXCELLENCE GROUP.
Is the box presented in a neat packaging?
Our EXCELLENCE GROUP gift boxes are presented in an elegant and well-cared-for gift pouch, ready to be given.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box with EXCELLENCE GROUP. Email delivery is immediate, allowing for a quick presentation to your loved one.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. The box is sent in digital format immediately, and a gift pouch version can be delivered to your home. Shipping costs vary depending on the conditions set by EXCELLENCE GROUP.
Do you deliver gift boxes internationally?
EXCELLENCE GROUP gift boxes are delivered internationally. Shipping costs and times vary depending on the destination, with options for immediate digital delivery or home delivery in a gift pouch.
What are the delivery times for gift boxes by mail?
EXCELLENCE GROUP gift boxes are sent digitally immediately after purchase, and a gift pouch version can be delivered to your home. The delivery times for the pouch depend on postal services, with standard delivery within 2 to 3 business days.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and you can also receive a gift pouch version at your home to offer at your own pace at EXCELLENCE GROUP.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also choose to have a gift pouch version sent to your home, with EXCELLENCE GROUP.
How can I track my order?
You can track your order by logging into your account on our website. The reservation and usage conditions for your gift box are available at the time of purchase. Enjoy your experience at EXCELLENCE GROUP.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The box is sent immediately in digital format, and a gift envelope version can be delivered to your home at EXCELLENCE GROUP.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version and within 2 to 3 business days for the gift pouch version to your home. You will receive your EXCELLENCE GROUP gift box as soon as possible.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the EXCELLENCE GROUP establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At EXCELLENCE GROUP, the boxes are valid for use in our hotels, spas, and restaurants, and can be booked directly with the establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the EXCELLENCE GROUP establishment. You can choose from different options such as stays, spa treatments, or gift vouchers to fully enjoy your experience.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment EXCELLENCE GROUP.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of the EXCELLENCE GROUP establishment. You can book your dates directly with the establishment to enjoy your stay.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box depends on the specific conditions of each stay or service offered by EXCELLENCE GROUP.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible depending on the availability at EXCELLENCE GROUP establishment. The lucky recipient can book their dates directly with the hotel or restaurant to enjoy their gift box.
Can I convert my gift box into a gift card?
The EXCELLENCE GROUP gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishments, such as a stay or a spa treatment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
EXCELLENCE GROUP offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with stays and experiences tailored to these events. You can discover our offers online and choose the one that best suits the event you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At EXCELLENCE GROUP, our gift boxes are designed to fit any occasion, whether it's a birthday, a bachelorette or bachelor party, or simply to offer a moment of relaxation and indulgence. You will find varied options, such as romantic getaways or gourmet escapes, perfect for celebrating these special moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by EXCELLENCE GROUP are official and guaranteed without intermediaries, thus offering you the best price directly from the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the EXCELLENCE GROUP gift boxes correspond to those offered by the establishment, such as stays, dinners, and spa treatments. Each box is designed to provide an experience similar to what you could book directly on-site, with various options to cater to different needs and desires.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability and the conditions of the EXCELLENCE GROUP establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at EXCELLENCE GROUP. The payment terms are specified at the time of purchase of the box.
Is online payment secure?
Online payment on our platform is secure to ensure the protection of your banking data. You thus benefit from a purchase with complete peace of mind at EXCELLENCE GROUP.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering from EXCELLENCE GROUP.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our EXCELLENCE GROUP gift boxes are specially designed to offer a unique experience, including stays, meals, or treatments at our establishments. They are not specific to a single establishment, but allow you to enjoy an overnight stay, a meal, or a treatment at our selection of hotels, spas, and restaurants.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at EXCELLENCE GROUP.
Is the payment deducted immediately upon ordering?
The payment is debited immediately upon your gift box order. This way, you benefit from the best rate directly from the EXCELLENCE GROUP establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at EXCELLENCE GROUP.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At EXCELLENCE GROUP, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your EXCELLENCE GROUP customer account, where you can find all the details of your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. At EXCELLENCE GROUP, we guarantee secure payment and immediate dispatch of your digital gift box.
Can I receive an invoice after my purchase?
After purchasing a gift box, you will receive an invoice by email. You can also find it in your customer account on the EXCELLENCE GROUP website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will immediately receive your gift box in digital format. Enjoy the services of our establishment EXCELLENCE GROUP.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment EXCELLENCE GROUP.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you will immediately receive your gift box in digital format at EXCELLENCE GROUP.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the EXCELLENCE GROUP establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the gift box for a personal touch, at EXCELLENCE GROUP.
Can we add options to your gift box offers?
EXCELLENCE GROUP's gift boxes can be customized according to the available options. For example, some boxes include Cinq Mondes SPA treatments or 3-course dinners at the restaurant, while others offer gift vouchers that can be freely used in our establishments.
Do you offer premium packaging for gift boxes sent by mail?
At EXCELLENCE GROUP, you have the option to choose a premium packaging for your gift boxes sent by mail, to offer them in a neat and elegant presentation.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. EXCELLENCE GROUP gift boxes can be personalized to your liking to offer a unique experience.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions of the EXCELLENCE GROUP establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is available at our establishment EXCELLENCE GROUP.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at EXCELLENCE GROUP.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your box with all your desires directly on our official EXCELLENCE GROUP store.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to EXCELLENCE GROUP gift boxes, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the general terms and conditions of sale. The lucky recipient can book their dates at the EXCELLENCE GROUP establishment.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is required for quick processing according to the conditions of EXCELLENCE GROUP.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for our gift boxes are specified at the time of purchase. You can view the details on the description page of each box at EXCELLENCE GROUP.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the gift box before its expiration date, they will no longer be able to enjoy it. We recommend checking the validity conditions at the time of purchase to know any possible extension options at EXCELLENCE GROUP.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the EXCELLENCE GROUP establishment.
How can I redeem the cashback?
To use your gift box, you can receive it in digital format or as a gift pouch at your home. The beneficiary can then book their dates directly with the EXCELLENCE GROUP establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for an EXCELLENCE GROUP gift box depend on the specific conditions of each box. Generally, the refund is processed within 14 days after the request, subject to the box's terms of use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased from EXCELLENCE GROUP are neither exchangeable nor refundable. They are valid for direct use in our establishments, according to the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates can be excluded for the gift boxes offered by EXCELLENCE GROUP. To know the available dates, it is advisable to check the conditions during your reservation.
Is booking with a gift box subject to availability?
To book with an EXCELLENCE GROUP gift box, check the establishment's availability and book as soon as possible to guarantee your stay.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at EXCELLENCE GROUP.
Do I need the gift box number to make a reservation with a gift box?
To book with an EXCELLENCE GROUP gift box, you will need the number on your box. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the EXCELLENCE GROUP establishment. The boxes include stays and various services, such as hotel nights, restaurant dinners, and spa access, which you can enjoy at your convenience.
Can I use my gift box on holidays?
The use of your gift box at EXCELLENCE GROUP is possible on holidays, subject to the establishment's availability. To fully enjoy your stay, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the EXCELLENCE GROUP establishment. The beneficiary can book their dates directly with the hotel to enjoy their stay.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the EXCELLENCE GROUP establishment. Booking terms are available on our website.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment EXCELLENCE GROUP.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at our establishment EXCELLENCE GROUP. The reservation terms are specified on our website.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the EXCELLENCE GROUP establishment.
Does my gift box cover the entire service?
Your EXCELLENCE GROUP gift box covers the service mentioned on your exchange voucher, including accommodation, meals, and treatments according to the chosen box. Any additional supplements or options not included are at your own expense. Specific conditions are detailed at the time of booking.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid in our EXCELLENCE GROUP establishments, located in the heart of the Luxembourg Ardennes.
Can my gift box be used all at once?
Your EXCELLENCE GROUP gift box can be used in one go. You can use it to enjoy a stay, a meal, or a treatment depending on the box chosen, directly at the establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in Excellence Group establishments, including in Clervaux. You can thus enjoy stays, spa treatments, or meals in our partner hotels and restaurants.
Is my gift box valid in only one establishment?
Your gift box is valid at EXCELLENCE GROUP partner establishments. To discover eligible establishments, consult the general conditions of your gift box.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on the availability and conditions of the EXCELLENCE GROUP establishment.
Can someone else use my gift box?
The gift box is nominative and can only be used by the designated beneficiary. You can book your dates directly with the EXCELLENCE GROUP establishment.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be requested during your stay according to the conditions of the EXCELLENCE GROUP establishment. The details are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel-restaurant EXCELLENCE GROUP, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets in our EXCELLENCE GROUP establishments depends on the specific conditions of the chosen hotel or restaurant. We recommend checking these details during booking to fully enjoy your stay.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each box, and you can choose your dates directly with the EXCELLENCE GROUP establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, you are not required to create a customer account. You can directly place an order as a guest at EXCELLENCE GROUP.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions, subject to the availability of our establishment EXCELLENCE GROUP.
What are the check-in and check-out times?
The check-in and check-out times for your stay with an EXCELLENCE GROUP gift box are specified during the booking. We invite you to verify them when choosing your dates.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. For example, the Gourmet Getaway includes an overnight stay at the hotel, breakfast, and a 3-course dinner at the restaurant. For specific details, refer to the descriptions of the box sets offered by EXCELLENCE GROUP.
What is the difference between a gift box and a free amount voucher?
An EXCELLENCE GROUP gift box offers a selection of predefined experiences, such as stays or treatments, while a free-amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and usage terms at EXCELLENCE GROUP.
How do I use a gift box during booking?
To use your gift box, book directly with the Excellence Group establishment by mentioning your unique code. The beneficiary can choose their stay dates and enjoy the included services, such as an overnight stay at the hotel, meals at the restaurant, or spa treatments according to the chosen gift box.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account at our establishment EXCELLENCE GROUP.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the specific conditions of the EXCELLENCE GROUP establishment. You can book your dates directly with the establishment to enjoy your gift box.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of EXCELLENCE GROUP.
What is the validity period of a gift box?
EXCELLENCE GROUP gift boxes are valid for a duration of 1 to 3 years depending on the type of box chosen. Specific validity conditions are indicated at the time of purchase of each box.
Are children allowed?
Children are welcome at our EXCELLENCE GROUP establishment, but we advise you to check the specific conditions of the hotel-restaurant chosen for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box recipient does not spend the entire value, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the EXCELLENCE GROUP establishment.
Is the spa access private?
Access to the spa is included in certain gift boxes, such as the Romantic Getaway or the Visit Clervaux Getaway, with specific services. The details are specified in the description of each gift box at EXCELLENCE GROUP.
What types of gift boxes do you offer?
At EXCELLENCE GROUP, we offer gift boxes for stays in hotel-restaurants, gourmet getaways, romantic nights, or wellness experiences, with various options depending on the partner establishments.